Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain amount of days.
Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and have not yet received a refund, please contact us at Cooperative Contact ALTUS
Items on sale (where applicable)
Only regular-priced items will be refunded, unfortunately the products on offer cannot be refunded.
To return your product, you must send it to: Gorostiaga Avenue 301. Iquique. Chile
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
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